FAQ

FAQ

How do I place an order?

Choose the product you want, select the available options, add it to your cart, and follow the checkout steps to complete payment. Please review your shipping address and order details carefully before confirming your order.

What currency are prices shown in?

Product prices and order totals are displayed in USD unless otherwise stated.

How much is shipping?

Standard shipping is $3.99 for eligible destinations. Free shipping is available on orders over $35.

How long does shipping take?

Orders are usually processed within 1-5 business days. After shipment, delivery usually takes 10-20 business days depending on the destination, carrier availability, customs clearance, and local delivery conditions.

How can I track my order?

After your order ships, we will send a tracking number to the email address used at checkout.

Can I change or cancel my order?

Please contact us at service@purerootsuk.com as soon as possible. We can only change or cancel an order before it has been processed or shipped.

What should I do if my item arrives damaged or incorrect?

Please email service@purerootsuk.com within 7 days of delivery. Include your order number and clear photos or videos of the issue so we can review it quickly.

What is your return window?

You may request a return within 14 days after receiving your order. Items should be unused and returned with original packaging where possible. Please contact us before sending any item back.

When will I receive my refund?

After an approved return is received and inspected, the refund will be issued to the original payment method. Your bank or payment provider may need several business days to post the refund.

How can I contact customer support?

You can contact us at service@purerootsuk.com. For order questions, please include your order number.