Shipping Policy

Shipping Policy

At Purerootsuk, we are committed to delivering your order safely and providing clear information about our shipping process. Please review the following information before placing your order.

Order Processing

Orders are typically processed within 1–5 business days after payment has been confirmed. Processing times may be longer during weekends, public holidays, peak periods, or when additional order verification is required.

Delivery Time

Once your order has been shipped, delivery typically takes approximately 10–20 business days. Delivery times may vary depending on the shipping carrier, customs clearance, and local delivery conditions.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, severe weather, carrier-related issues, public holidays, or other circumstances beyond our control.

Shipping Fees

Shipping fees vary depending on the product and shipping conditions. The final shipping cost will be displayed in your cart or at checkout.

If free shipping applies to your order, it will be clearly indicated in your cart or at checkout.

Shipping Destinations

We currently ship to addresses within Japan.

If we are unable to deliver to your address due to logistical restrictions, we will contact you as soon as possible and provide options to modify or cancel your order.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout. You can track your shipment using the carrier link included in your shipping confirmation email or through 17track.net.

Changing Your Shipping Address

If you need to change your shipping address, please contact us as soon as possible at service@purerootsuk.com. Address changes may only be possible before your order has been processed or shipped.

Taxes, Duties, and Customs Fees

Unless otherwise clearly stated at checkout, any taxes, customs duties, import fees, or other charges associated with the delivery of your order are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or order tracking, please contact us at service@purerootsuk.com and include your order number.