Privacy Policy

Privacy Policy

Purerootsuk respects your privacy and is committed to protecting the personal information we collect when you browse our website, place an order, contact customer support, or subscribe to our email communications.

Information We Collect

We may collect information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, and information submitted when contacting customer support.

We may also automatically collect certain information through cookies and similar technologies, including device information, browser type, IP address, pages viewed, referring pages, and information about how you interact with our website.

How We Use Your Information

We may use your information for the following purposes:

  • To process, confirm, ship, and support your orders.

  • To communicate with you regarding purchases, returns, refunds, and customer service matters.

  • To improve our website, products, customer experience, and marketing activities.

  • To help prevent fraud, unauthorized transactions, and security-related issues.

  • To send promotional emails or other marketing communications when you have requested them or when permitted by applicable law.

Cookies and Analytics

We may use cookies and similar technologies to ensure that our website functions properly, remember your preferences, understand how visitors use our website, and improve our marketing activities.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Sharing Your Information

We may share your information with trusted service providers that support our business operations, including payment processing, order fulfillment, shipping, email delivery, analytics, fraud prevention, and customer support.

We may also disclose information when required by law, regulation, or legal process, or when necessary to protect the rights, safety, or security of Purerootsuk, our customers, or third parties.

Payment Information

Payment information is processed through secure third-party payment providers. Purerootsuk does not store complete credit card numbers on its own systems.

Data Retention

We retain personal information only for as long as necessary for business operations, customer service, legal and tax compliance, security, fraud prevention, and other legitimate business purposes.

Your Rights and Choices

Subject to applicable laws and any legal or business requirements to retain certain information, you may request access to, correction of, or deletion of your personal information.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at service@purerootsuk.com.