Privacy Notice

Privacy Notice

Purerootsuk respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact customer support, or subscribe to our communications.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, order details, and customer support messages.

We may also collect certain technical information automatically, such as device information, browser type, IP address, pages viewed, referring pages, and website interaction data through cookies or similar technologies.

How We Use Your Information

  • To process, confirm, ship, and support your orders.
  • To communicate with you about purchases, returns, refunds, or customer service requests.
  • To improve our website, products, customer experience, and marketing performance.
  • To help prevent fraud, unauthorized transactions, and security issues.
  • To send promotional emails if you choose to subscribe or where permitted by applicable law.

Cookies and Analytics

We may use cookies and similar technologies to keep the site working properly, remember preferences, understand website performance, and improve marketing. You can manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.

Sharing Your Information

We may share necessary information with trusted service providers that help us operate the store, including payment processing, order fulfillment, shipping, email delivery, analytics, fraud prevention, and customer support. These providers are only given information needed to perform their services.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of Purerootsuk, our customers, or others.

Payment Information

Payment details are processed by secure third-party payment providers. Purerootsuk does not store full credit card numbers on our own systems.

Data Retention

We keep personal information only as long as needed for business, customer service, legal, tax, security, or fraud-prevention purposes.

Your Choices

You may contact us to request access, correction, or deletion of your personal information, subject to applicable laws and necessary business or legal retention requirements. You may unsubscribe from marketing emails by using the unsubscribe link in the email.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

Updates to This Notice

We may update this Privacy Notice from time to time. The updated version will be posted on this page.

Contact

If you have questions about this Privacy Notice or how your information is handled, please contact us at service@purerootsuk.com.